Customer Lodges Complaint
📧 support@godavari.bank.in
📞 0253-2574256
↓
Complaint Submission Channels
Branch / Website / Call Centre
↓
Level 1 – Branch Manager
Acknowledgement within 1 working day
Resolution within 7 working days
Communicate resolution to customer
Resolved?
YES → Closed & Notified
NO ↓
Level 2 – Principal Nodal Officer
Reviews unresolved complaint
Resolution within 7 working days
Communicate to customer
Resolved?
YES → Closed & Notified
NO ↓
Level 3 – Chief Executive Officer
Final escalation authority
Ensures resolution within 30 days
Communicate to customer
Resolved?
YES → Closed & Notified
NO ↓
RBI Integrated Ombudsman Scheme
🌐 https://cms.rbi.org.in
📧 crpc@rbi.org.in
☎ 14448
