PRINCIPAL NODAL OFFICER (PNO)

Customer Notice: In accordance with RBI Master Directions on Customer Service and the RBI Integrated Ombudsman Scheme (RB-IOS 2021), details of the Bank's Principal Nodal Officer for grievance redressal and escalation are published below.

बँकेचे मुख्य नोडल ऑफिसर यांची माहिती / Principal Nodal Officer Details

Contact details for Principal Nodal Officer and RBI Ombudsman Portal
तपशील (मराठी) Details (English)
नाव: श्री. घनश्याम सिताराम घरटे Name: Shri Ghanashyam Sitaram Gharate
पद: मुख्य नोडल अधिकारी (PNO) Designation: Principal Nodal Officer
मोबाईल नंबर: ९८२२३९४५२६ Mobile No: +91 9822394526
ई-मेल: pno@godavari.bank.in E-mail: pno@godavari.bank.in
पत्ता: गोदावरी अर्बन को. ऑप. बँक लि., मनपा जुनी इमारत, न्यू पंडित कॉलनी, शरणपूर रोड, नाशिक - ४२२००२ Office Address: Godavari Urban Co-Op Bank Ltd., NMC Old Building, New Pandit Colony, Sharanpur Road, Nashik - 422002
रिझर्व्ह बँकेची तक्रार नोंदवण्याचे पोर्टल:
https://cms.rbi.org.in (RBI CMS Portal) 		RBI Integrated Ombudsman Complaint Portal:
https://cms.rbi.org.in (RBI CMS Portal)

Complaint Escalation Procedure:

  1. Level 1 (Branch Level): Contact your local branch manager or submit your complaint via the Online Complaint Form.
  2. Level 2 (Bank Nodal Officer): If not resolved within 15 days or resolution is unsatisfactory, escalate to the Principal Nodal Officer above.
  3. Level 3 (RBI Integrated Ombudsman): If no reply is received within 30 days of filing complaint with the Bank, customers can lodge an online complaint directly with the Reserve Bank of India on the CMS Portal at https://cms.rbi.org.in or call RBI Toll-Free helpline 14448.