Customer Grievance Redressal

Godavari Urban Co-Op Bank is committed to delivering prompt, fair, and transparent customer service. If you have any complaint or service issue, please choose from the options below:

Lodge a Complaint Online

Submit your complaint or feedback directly to our customer care team
Principal Nodal Officer (PNO)

Contact the bank's designated Nodal Officer for complaint escalation
Grievance Redressal Mechanism - Flowchart & Timelines

Understand the 3-level complaint handling process and resolution turnaround times
Customer Grievance Redressal Policy (PDF)

View detailed RBI-aligned bank policy guidelines and depositor rights
Reserve Bank of India (RBI) Integrated Ombudsman Scheme

Lodge a complaint on the RBI CMS portal (https://cms.rbi.org.in) or call Toll-Free 14448